About
In the ever-evolving landscape of business outsourcing, Next Billion Users by TMW stands as a beacon of innovation and reliability. Our comprehensive services, including call center operations and content moderation, are crafted for excellence, earning the trust of prestigious clients, including Fortune 500 companies and innovative unicorn startups. This blend of clientele showcases our ability to meet diverse needs, confirming our status as a trusted partner in global outsourcing.
Process
At NBU, we are not just a service provider, we are the growth partners for your business. Our mission is to streamline your operations, enhance your customer interactions, and safeguard your online reputation, allowing you to focus on the core areas that matter most.
01
Define Goals
We work closely with you to identify key objectives that align with your long-term business strategy. Whether it's increasing customer satisfaction, amplifying your online presence, or improving operational efficiency, our goals are tailored to your needs.
02
Set Actions and Assign Stakeholders
We develop clear, actionable plans with defined milestones to achieve your business objectives. By identifying and engaging the right stakeholders, we ensure accountability and seamless collaboration across all service areas.
03
Plan and Map Process Optimization
Our approach involves meticulously planning and mapping out processes that are optimized for efficiency and scalability. Leveraging the latest technologies, we design solutions that integrate smoothly into your existing workflows.
04
Implement the Process
Our expert teams take the helm to implement these processes, ensuring minimal disruption to your daily operations.Throughout the implementation phase, we offer unwavering support and guidance to ensure a smooth transition.
05
Monitor the Results
With a keen eye on metrics, we continuously monitor the results of our services to ensure they meet the agreed-upon KPIs. Regular reports and review sessions keep you in the loop, enabling us to adapt and refine strategies for optimal outcomes.
Pick a Process or Design Yours
Trust and Safety Process
We meticulously enforce your community guidelines, ensuring a secure and positive experience for all users.Our moderation process safeguards your brand integrity and user experience.NBU's innovative approach and dedication have been a game-changer for our outsourcing needs. Their reliable partnership delivers exceptional results, allowing us to focus confidently on core objectives.
Customer Success
Our dedicated support turns every customer interaction into a lasting relationship.We anticipate needs and exceed expectations, fostering customer loyalty and success.Next Billion Users by TMW exceeds expectations every time! Their innovative solutions, operational excellence and stellar customer services make them a standout partner for our business success every time.
Business Outsourcing
Streamline your operations with our bespoke business outsourcing solutions. Let us handle the complexities while you focus on scaling your business.TMW's Next Billion Users (NBU) initiative has played a crucial role in expanding our company's reach to North American markets, demonstrating their exceptional capability in outsourcing and offshoring with a focus on non-technical services.
ORM Services
Our ORM services craft a positive brand narrative that resonates with your audience. We monitor, manage, and magnify your online reputation for lasting impact.With Next Billion Users, excellence is guaranteed—from content solutions to operational efficiency, their expertise and innovation elevate our business to new heights. I have been working with their team for now over a year and it has been a great experience!
Press Spotlights
Insightful Reads
In the ever-changing landscapes of business, our outsourcing solutions adapt and excel. Discover the transformative power of our call center, ORM, customer success, moderation, and tagging services.
A Legacy of Wins for Outsourcing Perfection
In the dynamic realm of business outsourcing, we stand as a paragon of innovation and reliability. Our suite of services, from expert call center operations to meticulous moderation and tagging, is crafted for perfection. We celebrate the trust placed in us, an honor reflected by the prestigious awards we've received. Join us in our commitment to setting the gold standard in customer engagement and operational success.
